Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 19 Aug 2026

Thank you for visiting and shopping at Somer Marketing Sdn. Bhd. (SSM Business Registration No.: 202601009045). The following are the terms and conditions that constitute our Shipping Policy.

1. ORDER PROCESSING TIME
All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. 

You will receive another notification with a tracking number when your order has shipped.

2. SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout.

- Peninsular Malaysia:
  - Estimated transit time: 2 to 4 business days
  - Standard Shipping Fee: RM 8.00 (or Free Shipping on orders over RM 80)

- Sabah & Sarawak (East Malaysia):
  - Estimated transit time: 5 to 8 business days (depends on logistics arrangement)
  - Standard Shipping Fee: RM 13.00

3. COURIER PARTNERS
We fulfill and deliver orders using reliable local courier services, including SPX Express, J&T, DHL, GDEX.

4. ITEM TRACKING
When your order has shipped, you will receive an email / SMS notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.

5. DAMAGED OR LOST PACKAGES
If you received your order damaged, or if your package is lost in transit, please contact us immediately at somer.ecom1@gmail.com or via WhatsApp at 011-16119856. Please save all packaging material and damaged goods before filing a claim so we can assist you with a replacement or refund.

6. CONTACT US
If you have any further questions about our shipping practices, please contact us at:
- Email: somer.ecom1@gmail.com
- WhatsApp / Phone: 011-16119856
- Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM MYT