Refund policy

REFUND & RETURN POLICY

At HOMIRA, we want you to be completely satisfied with your purchase. 

1. RETURN WINDOW
We offer a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.

2. RETURN CONDITIONS & ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

3. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at somer.ecom1@gmail.com or via WhatsApp at 011-16119856.
- Return Shipping Fee for Defective Goods: Free. HOMIRA will cover all return shipping costs for defective or wrong items.

4. CHANGE OF MIND RETURNS
If you wish to return a product due to a change of mind:
- You must initiate the return within 14 days of package delivery.
- Return Shipping Fee for Change of Mind: The customer is responsible for paying the actual cost of return shipping.

5. HOW TO INITIATE A RETURN
To start a return, contact us at somer.ecom1@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

6. REFUND PROCESS
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, you will be automatically refunded on your original payment method within 7 business days. Please note it can take some time for your bank or credit card company to process and post the refund.